ReplyAide policy

Support Policy

Support is focused on file access, opening the local app, understanding included files, and clarifying product boundaries. It does not include unlimited implementation or third-party account setup.

Read policy Policy center
Last updated: May 16, 2026 Applies to ReplyAide Checkout gated by live-link QA
Support PolicyPolicy
1

Included support

Help locating the purchased ZIP or included launch file.

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Not included in instant-download support

Custom implementation inside the buyer's business systems.

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Response expectations

Support response times may vary by workload, weekends, holidays, and payment-provider access. Urgent business operations

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Support request format

Send the order email, product name, operating system, browser, issue summary, and screenshots if relevant to hello@reply

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Plain-English summary

Support Policy

Support is focused on file access, opening the local app, understanding included files, and clarifying product boundaries. It does not include unlimited implementation or third-party account setup.

This page is written to clarify buyer expectations and reduce preventable disputes. It does not limit non-waivable consumer rights and should be reviewed by qualified counsel before large-scale paid traffic.

Included support

  • Help locating the purchased ZIP or included launch file.
  • Clarification on how to open the local browser app.
  • Explanation of included templates, CSV/JSON files, setup notes, and QA checklists.
  • Correction of missing or materially wrong files when verified.
  • Reasonable troubleshooting for file access issues.

Not included in instant-download support

  • Custom implementation inside the buyer's business systems.
  • Logging into buyer accounts or configuring CRM, SMS, phone, email, calendar, payment, AI, review, ecommerce, marketplace, or API accounts.
  • Writing bespoke workflows, custom code, custom integrations, or custom automations unless separately quoted.
  • Unlimited consulting, done-for-you operations, legal review, compliance certification, or business-result guarantees.

Response expectations

Support response times may vary by workload, weekends, holidays, and payment-provider access. Urgent business operations should not depend on a ReplyAide support response unless a separate support agreement exists.

Support request format

Send the order email, product name, operating system, browser, issue summary, and screenshots if relevant to hello@replyaide.com. Do not send passwords, private keys, payment card numbers, tax IDs, bank details, or sensitive customer lists.

Contact

Questions about this policy can be sent to hello@replyaide.com. Do not send passwords, private keys, bank details, tax IDs, full payment card numbers, or sensitive customer lists.